When you are dealing with emotions, it is hard to strike a balance with profits. Not many can pull off such a feat and this leads to the number of disappointed customers multiplying. Still, there is some hope in these dark hours. Maybe, all you need to do is to look in the right direction.
The fast-evolving generation has expanded its roots to make its home in a foreign land, away from the closeness of family. Gifting has become one of the few ways to stay connected with the loved ones back home. The online gifting industry is something which is expanding exponentially. More and more people are discovering the delights of sending gifts to India online. However, one major issue continues to haunt this booming sector. This concern is bringing a worrying look on the faces of many customers. The problem with providing poor assistance to customers is scaring and forcing them to back off.
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The Darkness Under the Lamp
The after-sales service of any product should be given more importance than the product itself. This applies to gifts as well. After all, excellent products are only good at keeping customers interested. What makes them loyal and keep coming back, is top-notch support and assistance at every step of the way.
Unfortunately, most online gifting conglomerates are falling short of industry standards. There is a lot to be desired when it comes to providing after-sales support. This problem is a raging reality not just in the online gifting sector, but in most online-based businesses as well. As a result, customers, both existing and potential ones, are losing trust. While some are having a disastrous experience, others are hearing about one. Losing trust is nothing but a nail in the coffin.
The Candlelight Search for the Solution
In spite of poor support, most people are left without any option but to send gifts to India online. Eventually, it is the only way to send a touch of personality to near and dear ones. So what is the way out? The best thing is to be informed. Google is your best friend. Read reviews, interact with people who had positive reviews as well as those with negative ones. Figure out where the shortcomings are common and how serious are they and steer clear of those avenues.
Operating for over two decades, GiftstoIndia24x7.com has emerged as one of the biggest and most trusted sites for sending gifts to India. It is one of the rare websites which have reviews from users across various platforms. The approach of this site has always been from the order to the recurrence of the occasion the following year. The site, in a unique approach, prioritises not only the satisfaction of the customer but that of the recipient as well!
Revolutionary Approach to The Customers Lighting the Way
The customer-centric approach of GiftstoIndia24x7.com has shaped its model unparalleled to others. The website features an intuitive UI for an easy understanding. Customers can easily browse to their desired category of gifts without getting confused. There are numerous helpful blogs as well, which helps in making an informed choice regarding the gifts.
The most attractive feature, however, is not something that is seen. The website’s approach to providing assistance to customers at every step of the way is something that is yet to be seen anywhere else. GiftstoIndia24x7.com has an incomparable network spread across nearly 1500 cities, towns and villages across India. It also provides various useful features like same-day delivery, midnight delivery and much more. But all of these would go in vain if not for an impeccable support system for each and every customer. In the modern age of online shopping, this is the only aspect that acts as the thin line between good and great. A direct, friendly and helpful approach has ensured that GiftstoIndia24x7.com is definitely on the better side of that line.
The Light at the End of the Tunnel
When the business gets competitive, it is hard to not make profits a priority. Sadly, most of the biggest names are falling into this trap. The constant chase after margins and revenue has taken the focus away from providing the most important thing of all. The customers are mostly on their own, and losing trust under these circumstances is normal.
GiftstoIndia24x7.com is totally different in this aspect. By making customer and recipient satisfaction, a priority, they are setting an example by gathering a happy and loyal customer base. Sure, there will always be constructive criticism every now and then. But how the website utilises that to improve itself, is something that has been the shining beacon of example.
About GiftstoIndia24x7.com
Established in 1999, GiftstoIndia24x7 is India’s premier gifting platform especially curated for the gifting needs of non-residential Indians. The e-commerce portal offers its users about 20,000 gift options for multiple occasions along with same-day delivery and mid-night delivery options.
The e-commerce platform has the largest distribution network and delivers to 1500+ locations in India. The platform boasts of a 24×7 customer service support which gives customers across the globe a personalised gifting experience, making them feel more connected with their family and friends back home.
